Frequently Asked Questions (FAQ)

Purchasing an industrial packaging line with XinTu Machinery Co., Ltd. follows a transparent, technical step-by-step evaluation process designed to guarantee optimal equipment compatibility:

• Requirement Consultation: Share details regarding your target material (granules, powder, liquid, paste, or hardware items), filling weight (g/kg or ml), bag type (pillow bag, gusset bag, quad-seal, or doypack pouch), and required output speed (BPM).
• Technical Proposal & CAD Layout: Our engineering team drafts a tailored equipment configuration proposal, including multihead weighers, auger fillers, or liquid pumps, complete with factory layout drawings.
• Contract & Production: Upon technical approval, a formal sales contract and Proforma Invoice (PI) are executed to commence precision manufacturing.

We provide comprehensive quality assurance for all our packaging systems:

• 12-Month Guarantee: We offer a full 1-year warranty from the date of installation. Any non-human damaged parts or electrical components are replaced immediately via express shipment free of charge.
• Lifetime Technical Service: Beyond the warranty period, XinTu Machinery Co., Ltd. provides lifetime remote technical guidance, operational training videos, software updates, and spare parts supply at cost price.
• Field Engineering Support: Certified engineers can be deployed directly to your production plant for installation, commissioning, and staff training upon request.

Yes. As an original packaging machine manufacturer with 14+ years of industry experience, we offer full OEM/ODM customization services. We tailor machine dimensions, food-contact grade material upgrades (SUS304 or SUS316 stainless steel), electrical voltage requirements (e.g., 220V 1-phase, 380V/415V 3-phase at 50Hz/60Hz), zipper opening devices, gas flushing systems, and integrated metal detector/checkweigher lines to meet your exact plant space and process requirements.

Production timelines vary depending on machine complexity and customization level:

• Standard Models: Standard VFFS machines and small granule/powder packaging machines are manufactured and tested within 15 to 25 working days.
• Custom Automated Lines: High-speed rotary premade pouch doypack machines or complex multi-line integration projects take approximately 30 to 45 working days.
• International Shipping: We support FOB, CFR, CIF, EXW, and DDP trade terms via ocean freight, air freight, or multimodal railway transport, packaged inside standard export-worthy plywood cases.

Absolutely. Every machine built by XinTu Machinery Co., Ltd. is manufactured under ISO9001 quality management procedures and holds official European CE certification. Features such as safety interlock doors, emergency stop buttons, low-voltage control circuits, premium brand electronics (Siemens PLC, Schneider controls, AirTAC pneumatics), and hygienic stainless steel design ensure compliance with international food, chemical, and pharmaceutical processing regulations.

Before shipment, every machine undergoes rigorous quality assurance testing inside our Foshan manufacturing facility. We execute a continuous 72-hour trial run utilizing your actual product samples (or equivalent test materials) to verify filling accuracy, pouch seal integrity, noise control, and speed consistency. Complete Factory Acceptance Test (FAT) inspection videos and documentation are delivered to you for final approval prior to shipment.